Client Assistance Program

The Client Assistance Program (CAP) at Disability Rights Maine helps individuals with disabilities who apply for or receive services from:

the Division of Vocational Rehabilitation
the Division for the Blind and Visually Impaired
the Division for the Deaf, Hard of Hearing & Late Deafened
the Independent Living Services Program
Wabanaki Vocational Rehabilitation

CAP staff can help you access services and understand your rights. We can:

Inform you about the services and benefits available to under the Rehabilitation Act and Title I of the ADA;
Advocate with you to get the services you need to meet your goal;
Investigate complaints;
Help resolve problems with your counselor;
Help appeal agency decisions;
Challenge system-wide problems that make it hard for people with disabilities to access services.

Learn more about the CAP through DRM’s informational video!

Common Questions

When Should I Call the CAP?

You should call the CAP if you need help getting services, have been denied services, or disagree with your counselor or agency’s decision. You can also call the CAP if you have questions about your rights related to rehabilitation services.

Helpful Tips

Communicate with your counselor about your goals and interests, and tell them if you do not agree with a decision they made.
Keep copies your records, like your individualized plan for employment (IPE).